Shipping & Returns

Shipping fees

Free shipping on orders over $400

We offer international shipping to multiple regions.
Shipping fees are calculated based on your destination:

  • United States: $18

  • Europe: $18

  • United Kingdom: $16

  • Japan: $8

  • Canada: $16

  • Australia: $18

*Shipping fees will vary per currency and will be automatically displayed depending on your location.

* Processing may take 5-7business days, and we truly appreciate your understanding.

 

Delivery timeframe

Shipping will take around 8–12 business days.

*Not including orders with specified delivery dates.

*Due to periods in which delivery services are unavailable, such as Golden Week, Obon, Christmas, or New Year’s holidays, or due to the influence of bad weather, your order may not be delivered within the above timeframe or the requested delivery schedule. Please understand in advance.

*A shipping completion e-mail will be sent when your order is shipped. A package inquiry number will be listed, which you can use to check the status of your delivery.

 

If your order does not arrive

In the rare event that your order does not arrive after 10 days have passed or on the specified delivery date, please contact us at contact@monodysilhouette.com. We apologise for any inconvenience.

Please include your order number when contacting us.

Please note that we do not accept returns or exchanges except in the case of defective goods or failed deliveries.

In the rare event that a product arrives defective or your delivery fails, please contact us within 7 days of the package delivery and specify the reason for the return.

We will contact you shortly regarding the return address and shipping fees (paid by us). We apologise for the inconvenience.

 

About Returns and Exchanges

Please note that we do not accept returns or exchanges except in the case of defective goods or failed deliveries.

In the rare event that a product arrives defective or your delivery fails, please contact us within 7 days of the package delivery and specify the reason for the return.

We will contact you shortly regarding the return address and shipping fees (paid by us). We apologize for the inconvenience.